Shipping Information


Note: Due to the COVID-19 pandemic, our carriers (including UPS and USPS) are unable to guarantee delivery standards, so you may experience shipping delays to receive your order. We apologize for the inconvenience.  


*** To get shipping cost estimates, add an item or items to your shopping cart and enter country / state / zipcode information.***


Shipping & Handling

Order Processing Time

Total Delivery Time = Order Processing Time + Time in Transit

Domestic Shipping

Shipping Method
                Order Processing Time                      Transit Time                         Total Delivery Time

US Standard                           1-3 business days                                 3-7 business days               6-10 business days
US Ground (UPS Ground)   1-3 business days                                 2-6 business days               5-9 business days
US Air (UPS 2nd Day Air)     1-3 business days                                 1-2 business days                3-5 business

International Shipping (Not Available at this time)

Shipping Method                 Order Processing Time                      Transit Time                         Total Delivery Time

USPS International              1-3 business days                                 7-10 business days              8-13 business days

"Estimated total delivery time" includes order processing time plus transit time and it does not include Holidays.

Domestic Shipping:

US Standard (Total Delivery Time: 6-10 Business Days)

US Ground / UPS Ground (Total Delivery Time: 5-9 Business Days) 

US Air / UPS 2nd Day Air (Total Delivery Time: 3-5 Business Days)

***Transit Time showing in Shipping Method during Checkout is only an estimate.  Please refer to total delivery time shown above.

***We will ship by different carriers (FedEx, UPS or USPS) depending on transit time and availability

International Shipping:

We do not ship to APO/FPO or INTERNATIONAL addresses at this time.

US Standard Shipping Only On: all wet wig care products and all shipping promotions. Note: US Air shipping is the required option for Hawaii, Puerto Rico, and Alaska – US Ground shipping is not an option.

Customer is responsible for all destination problems and costs (i.e. incorrect shipping address, absence of the recipient, duty for international customers, etc.)


Please make sure someone is available to accept your package as certain orders will be sent with a signature required. Unfortunately, this cannot be determined until the package is ready to ship. We do not take customer requests to waive or process with a signature. You as the customer will be responsible for any fees incorporated during this process if the signature is required (Return to shipper; Address Change; and/or Re-Ship).

Shipping Delays

Delivery schedule date is not guaranteed for the delays due to insufficient information provided by customer, terrorism, riots, strikes, labor disputes; natural disasters such as: violent storms, earthquake, floods and etc.

Incorrect billing and/or shipping information may cause shipping delays, as information must be verified.

Also, the manufacturer may be closed for to certain holidays; we do not know ahead of time when they will be open again as it all depends on the manufacturers.

Your order can be delayed if you leave a note in the comment box like 'no signature required' or 'leave it on the doorstep/garage if no one is home' or 'leave it with our neighbor if no one's home' We do not put those memos on the shipping label.

Out of Stock & Backordered Items

In the case that a purchased item is out of stock, we will send you an email. If your order contains multiple items, we may ship your order partially to expedite your order and give you the option to backorder, substitute or cancel the unshipped items. We will provide you with an estimated arrival date if one is available.

Refused packages, Wrong addresses and Failed Delivery Attempts

If a package delivery is returned because UPS, FedEx or USPS made three unsuccessful delivery attempts, wrong address, or customer refused the package and sent back to us for any reason, the returned shipping cost will be automatically deducted from the customer's Store Credit or Refund. If you want your order to be shipped back to you again, you may do so by paying the shipping and handling fee again with a "return to shipper fee" which is the amount you paid for the shipping and handling when you first placed the order.

Sales Tax is required to collect sales tax in accordance with each states’ respective sales tax laws. The appropriate charges will be added to your order total during checkout and displayed on your final order confirmation. If you have questions about your state’s sales tax, please contact your State Tax Agency.

Import Duty & Taxes

Your package may be subject to import duty and taxes once it reaches your country. You, as the importer of the items, must pay additional charges for customs clearance. We cannot predict what the fee amount will be. Customs policies vary widely from country to country; you should contact your local customs office for further information.